Here are some sample documents you may receive from us or other entities regarding your student loan. If you have
additional questions, please contact us for assistance.
Student Loan Bill - A monthly installment bill may be sent to you if you are not enrolled in Auto Debit. For
borrowers who are enrolled in Auto Debit a monthly notification will be sent confirming the date and amount of funds to
Student Loan Interest Notice - Sent monthly during your fully deferred in-school, grace, deferment
or forbearance period.
Repayment Summary - Sent approximately 30 days prior to entering your payment period.
If you are struggling with your student loans, please
fill out this form
to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts- Ombudsman’s Student Loan Assistance Unit