Welcome to MOHELA!
Meritize Private Education Loans Serviced by MOHELA
Your private education loan is now being serviced by MOHELA on behalf of Meritize. With over 40 years in the student loan servicing
industry, we have the expertise to help manage your student loan account.
We offer tools and resources along with dedicated Customer Service Representatives to answer your questions and help you navigate
through your loan’s life cycle to successfully repay your loans.
Our Customer Promise
MOHELA is committed to giving our customers a first-rate experience. To aid in repaying your student loans, we promise to listen, offer
customized solutions to meet your specific needs and provide superior guidance as your dedicated resource expert.
Servicing Information to Know
MOHELA is dedicated to providing full access to all resources to ensure your servicing experience is exceptional. We encourage you to set
up a web account for 24-hour access to account information and
management. To receive correspondence quickly and easily, you can sign up for Paperless communication. When a document or bill has been
generated, an email will be sent advising to login to your web account. You can view your documents via "My Messages."
Communications you should expect to receive include, but are not limited to:
-
Repayment Schedule - A schedule informing you of the monthly payment amount, remaining number of months in
repayment, interest rate and any time your payment amount changes, thereafter.
-
Monthly Billing Statement - If not enrolled in Auto Debit, a monthly statement will be sent via mail or
Paperless communication. If enrolled in Auto Debit, a monthly notification will be provided confirming the amount to debited from
your bank account and date.
-
Returned Payment Notification - Provides the date of payment and amount of payment that was returned. This is to
allow a replacement payment to be made to avoid a past due status.
MOHELA offers several options to make monthly payments
-
Enroll in Auto Debit allows payments to be automatically withdrawn monthly. You can also add an additional amount to be withdrawn in addition to your normal monthly payment amount.
-
Schedule a one-time payment at your convenience
-
24 hour access option to pay by phone through our automated system at 844.925.6271 (Toll Free).
-
Payments accepted via mail, however, may take up to 7 business days to post to your account. To pay by mail, please include your
account number on the check or money order memo line and remit to:
MOHELA provides a monthly loan status update to the four major Consumer Reporting Agencies. Therefore, it is important to keep
your contact information up to date so that we may notify you promptly of account status changes. We look forward to providing
you quality service!